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IT Services · Advisory & Operations

We Run It.
You Focus on
What's Next.

Applications, cloud infrastructure, data platforms, AI models and security operated under outcome-based SLAs — 24x7, follow-the-sun from the U.S., Mexico and India.

Team at work
Overview

Managed Services

We operate and continuously improve applications, cloud infrastructure, data platforms, AI models and security under outcome-based SLAs — 24x7, follow-the-sun from the U.S., Mexico and India — with AI-augmented operations that lower cost and raise reliability every quarter.

Industries: All industries

Offering details

Inside Every Offering

Activities and deliverables, business outcomes, technologies and how each engagement is bought.

01 / 08

MS-01

Application Management Services

Operate, support and enhance business applications under defined SLAs.

Outcomes

Stable applications, predictable cost, continuous improvement.

Managed service (SLA-based)
Discuss this offering

Activities & deliverables

  1. 01L2/L3 support
  2. 02Incident & problem management
  3. 03Enhancements
  4. 04Release management

Technologies & platforms

ITIL 4ServiceNowJira Service Management
MS-02

Cloud & Infrastructure Managed Services

Run and optimize cloud and hybrid infrastructure 24x7 across AWS, Azure, Google Cloud and OCI.

Outcomes

High availability, lower run costs, reduced internal burden.

Managed service (tiered)
Discuss this offering

Activities & deliverables

  1. 01Monitoring
  2. 02Patching
  3. 03Backup
  4. 04Cost optimization
  5. 05Security hardening
  6. 06Capacity management

Technologies & platforms

Multi-cloud native toolsDatadogTerraformServiceNow
MS-03

Data Platform & Analytics Managed Services (DataOps)

Keep data pipelines, platforms and BI running reliably with proactive monitoring and continuous optimization.

Outcomes

Reliable, on-time data; controlled platform spend.

Managed service (SLA-based)
Discuss this offering

Activities & deliverables

  1. 01Pipeline monitoring
  2. 02Incident handling
  3. 03Platform admin
  4. 04Cost tuning
  5. 05BI support
  6. 06Enhancements backlog

Technologies & platforms

SnowflakeDatabricksFabricBigQueryRedshiftOracle ADWdbtAirflowPower BITableauOAC
MS-04

AI Operations Managed Services (MLOps/LLMOps)

Monitor and maintain AI models and agents in production for accuracy, cost, safety and drift.

Outcomes

Sustained AI performance and trust after go-live.

Managed service
Discuss this offering

Activities & deliverables

  1. 01Model/agent monitoring
  2. 02Evaluation runs
  3. 03Prompt & model updates
  4. 04Cost tracking
  5. 05Guardrail tuning

Technologies & platforms

MLflowLangSmith/LangfuseBedrockAzure AI FoundryVertex AISnowflake CortexDatabricks
MS-05

Managed Security Services

Provide ongoing security operations — monitoring, vulnerability management and compliance upkeep.

Outcomes

Continuous protection, compliance maintained.

Activities & deliverables

  1. 0124x7 monitoring
  2. 02Vulnerability management
  3. 03Patch compliance
  4. 04Monthly reporting

Technologies & platforms

See Cyber Security tech stack
MS-06

Service Desk & End-User Support

Deliver AI-augmented L1 service desk and end-user support.

Outcomes

Faster resolution, higher user satisfaction, lower ticket cost.

Per-user / per-ticket pricing
Discuss this offering

Activities & deliverables

  1. 01Multichannel service desk
  2. 02Knowledge base
  3. 03AI virtual agent
  4. 04Device support

Technologies & platforms

ServiceNowJira SMFreshserviceMicrosoft IntuneAI virtual agents
MS-07

Enterprise Application & Salesforce Managed Services

Administer and enhance Salesforce, ERP, EPM and ServiceNow platforms after go-live.

Outcomes

Platforms stay current and aligned to business needs.

Managed service (capacity-based)
Discuss this offering

Activities & deliverables

  1. 01Admin
  2. 02Release upgrades
  3. 03Enhancements
  4. 04User support
  5. 05Health checks

Technologies & platforms

SalesforceOracle Fusion/EPMWorkdayServiceNowDynamics 365
MS-08

Flexible Talent & Delivery Pods (Onshore / Nearshore / Offshore)

Scale teams quickly with vetted specialists or self-managed delivery pods across the U.S., Mexico and India.

Outcomes

Rapid capacity, flexible cost, access to scarce skills.

T&MDedicated pod
Discuss this offering

Activities & deliverables

  1. 01Skilled resource provisioning
  2. 02Dedicated pods
  3. 03Nearshore time-zone-aligned teams
  4. 04Knowledge management

Technologies & platforms

All practice skills
Why act now

The Market Is Moving

Market shifts shaping Managed Services decisions in 2026.

4 trends to watch
  1. 01

    Agentic AI moves into enterprise applications

    Gartner predicts 40% of enterprise apps will feature task-specific AI agents by end of 2026, up from <5% in 2025.

    Gartner press release, 26 Aug 2025
  2. 02

    Cloud FinOps becomes a mainstream discipline

    MarketsandMarkets: Cloud FinOps market $14.88B (2025) → $26.91B (2030), 12.6% CAGR; North America leads.

    MarketsandMarkets press release
  3. 03

    Managed security demand driven by talent shortage and compliance

    Persistence Market Research (via MSSP Alert): managed security services ~ $101B worldwide by 2026; drivers include skills shortage, 24x7 monitoring needs and evolving compliance.

    MSSP Alert
  4. 04

    Nearshore talent models and fractional leadership for mid-market

    NMS Consulting: smaller AI-supported teams with more nearshore specialists; fractional C-level roles paired with project support for mid-market clients.

    NMS Consulting, 2026
Technology & platforms

No Cloud or Technology Barrier

Certified architects across all four major clouds and the leading independent platforms — recommendations follow your requirements, not partner incentives.

Showing AWS + independent platforms

01AWS

Compute, containers & serverless

EC2EKSECSLambda

Any cloud: Kubernetes · OpenShift · Docker · Nutanix

02AWS

Data warehouse / lakehouse

RedshiftS3Lake Formation

Any cloud: Snowflake · Databricks · Apache Iceberg · Delta Lake

03AWS

ML platform & MLOps

SageMaker

Any cloud: MLflow · Databricks · Snowflake ML · Kubeflow

04AWS

DevOps & observability

CodePipelineCloudWatch

Any cloud: GitHub · GitLab · Jenkins · Argo CD · Datadog · Dynatrace · Grafana

05AWS

Security

Security HubGuardDutyIAM

Any cloud: CrowdStrike · Palo Alto · Okta · Zscaler · Wiz · Splunk · CyberArk

06AWS

FinOps

Cost ExplorerCUR

Any cloud: Apptio Cloudability · Flexera · Vantage · FOCUS

Vendor-neutral by design

Technology Without Boundaries.

FixityTech is a vendor-neutral, full-stack IT services partner that helps organizations modernize, secure and run their technology — from cloud and data to AI, applications and managed operations — on the platforms that fit their business, not ours.

We hold partnerships across major platforms but no single-vendor allegiance. Every recommendation is based on your requirements, total cost of ownership and existing investments.

Delivered from Chicago, USA, San Francisco, USA, Querétaro, Mexico (nearshore), Hyderabad, India (offshore) — onsite, nearshore, offshore and blended teams; follow-the-sun support.

8
Managed Services offerings
12
Service lines
4
Major clouds
3
Delivery countries
How we engage

Discover. Roadmap. Deliver. Run & Improve.

  1. 01

    Discover

    Rapid assessment of current platforms, data and priorities — 2–3 weeks.

  2. 02

    Roadmap

    Joint modernization roadmap, architecture and business case aligned to client goals.

  3. 03

    Deliver

    Pilot kickoff, then phased delivery with embedded governance.

  4. 04

    Run & Improve

    Managed services with SLAs and continuous optimization — closes the lifecycle loop.

Engagement models

Buy the Way That Fits

How Managed Services engagements are bought.

  1. 01

    Agile Delivery (T&M)

    Flexible sprint-based delivery where scope evolves.

    Best for

    Product engineering, complex modernization

    Pricing

    Time & materials / capped T&M

  2. 02

    Managed Services

    Ongoing run & improve under SLAs, tiered by coverage.

    Best for

    Apps, cloud, data, AI, security operations

    Pricing

    Monthly subscription / SLA tier

  3. 03

    Dedicated Delivery Pods

    Self-managed cross-functional teams (onshore, nearshore Mexico, offshore India).

    Best for

    Long-running programs, capacity scaling

    Pricing

    Monthly per pod

Industries

Industries We Serve

All industries.

Healthcare & Life Sciences

Modernization, data and security for providers, payers and life-sciences organizations.

Public Sector

Federal, state and local agencies modernizing legacy systems and citizen services.

Higher Education

Student, research and administrative platforms built to be accessible and secure.

Financial Services & Insurance

Trusted data, AI and applications for regulated financial institutions.

Hospitality, Gaming & Entertainment

Guest experience, loyalty and always-on platforms for hotels, resorts and gaming.

Manufacturing & Supply Chain

Connected operations, ERP and supply-chain visibility from plant floor to warehouse.

Retail & Consumer Goods

Unified commerce, customer data and demand forecasting for retailers and brands.

Energy & Utilities

Grid, asset and customer platforms for utilities and energy providers.

City skyline
Next step

Get a managed services proposal: tiered SLAs, AI-augmented operations and one accountable partner across apps, cloud, data and AI.